At Mr. Bus On Rent, we work hard to provide safe, comfortable, and professional travel services for groups, families, corporates, weddings, tours, and events. When you book a Luxury Bus, Mini Bus, or Tempo Traveller with us, our team makes multiple arrangements in advance—vehicle scheduling, driver assignment, maintenance checks, route planning, and more.
To maintain transparency and trust, we have created a clear, simple, customer-friendly Refund and Cancellation Policy. This policy explains how cancellations work, when refunds apply, and what the terms are for rescheduling or modifying your booking.
We believe in fairness and honesty, and this policy reflects our commitment to maintaining a smooth experience for every customer.
1. Refund Policy for Luxury Bus Rental in India
This section highlights the conditions under which customers can claim refunds after booking a Luxury Bus for weddings, corporate tours, student trips, or pilgrimage tours.
2. Cancellation Terms for Tempo Traveller Hire Services
It explains how cancellations for Tempo Traveller rentals work, including last-minute changes, partial refunds, and charges applied due to prior vehicle preparation.
3. Booking Modification & Rescheduling Policy for Travel Rentals
This part covers how customers can reschedule their trips, adjust timings, or make modifications without extra charges in most situations.
4. Advance Payment Refund Rules for Bus and Traveller Rentals
Understanding what happens to advance payments helps customers make informed decisions. This section explains how booking security deposits are managed.
5. Customer-Friendly Cancellation Guidelines for Group Travel Services
A simple description of customer rights, cancellation time frames, and how Mr. Bus On Rent ensures fair treatment for every booking.
1. Introduction to Our Refund & Cancellation Approach
Customer satisfaction is our priority. At Mr. Bus On Rent, we understand that sometimes plans change—maybe due to emergencies, change of schedule, unexpected events, or personal reasons. That’s why our Refund and Cancellation Policy is designed to be transparent, fair, and friendly.
However, cancellations also cause operational challenges—vehicles are reserved exclusively for you, drivers are assigned, and maintenance is scheduled accordingly. So, this policy balances convenience for customers and fair compensation for our team.
This Refund & Cancellation Policy applies to all our services including:
Luxury Bus Rental
Mini Bus Rental
Tempo Traveller Hire
Corporate Bus Hire
School/College Tour Bus Booking
Wedding Bus Rentals
Group Travel Packages
Whenever you book with us via phone call (+91 7510003044), email (mrbusonrent@gmail.com), or online enquiry, these terms automatically apply.
2. Advance Payment & Booking Confirmation
To confirm a booking, customers generally need to pay an advance amount. This advance:
Reserves the vehicle exclusively for your travel date
Covers scheduling and operational planning
Ensures driver assignment and readiness
Allows us to decline other bookings for the same vehicle
Advance Amount Policy
The advance typically ranges from 20% to 50% of the total booking amount, depending on the vehicle type and travel date.
Advance payments are accepted via UPI, bank transfer, cash deposit, or other approved modes.
Once the advance is received, the booking is confirmed and reserved.
3. Cancellation Policy for Luxury Bus & Tempo Traveller Hire
Depending on how early the cancellation happens, charges may apply. We follow a fair time-based cancellation structure:
A. Cancellation 7 Days Before Travel Date
90% of advance amount is refunded
Only 10% processing fee is deducted
B. Cancellation 3–6 Days Before Travel
50% of the advance amount is refunded
Remaining 50% is retained to cover operational loss
C. Cancellation 24–48 Hours Before Travel
No refund on advance payment
Key resources have already been allocated
D. Same-Day Cancellation (0–24 Hours)
No refund
Full-day vehicle blocking charges apply
The vehicle and driver are already prepared, so cancellation cannot be compensated.
4. Trip Modification & Rescheduling Policy
We understand that plans may change slightly. So, we offer flexible modification options.
Rescheduling Allowed (Subject to Availability)
If you request rescheduling at least 72 hours before the trip, we adjust the date without extra charges.
Change in Pickup Time
Minor timing changes on the same day (up to 1 hour) are allowed depending on driver and vehicle availability.
Upgrade or Downgrade Vehicle
If you want to upgrade to a bigger vehicle (like Luxury Bus instead of Traveller), charges may apply based on availability.
Route Modifications
Additional route changes or longer distances may attract extra charges, but no penalty.
Last-Minute Rescheduling
Rescheduling within 24 hours of travel may not be accepted due to pre-scheduled bookings.
5. Conditions When Refund Is Not Applicable
Refunds cannot be processed under these conditions:
Last-minute cancellations
Customer unavailable at pickup location
Change in plan after vehicle arrival
Wrong address or delayed group arrival causing trip cancellation
Vehicle retention beyond booking time if customer cancels midway
6. Refund Processing Timeline
We believe in quick and transparent refund processing.
Refunds are processed within 5–7 working days.
Refund will be sent through the same payment mode (UPI, bank, etc.) unless customer requests otherwise.
A refund confirmation message will be shared upon completion.
For any concerns, you may contact us at:
+91 7510003044
mrbusonrent@gmail.com
7. Special Refund Rules for Peak Season & Festive Bookings
During heavy-demand months including:
Wedding season
Long weekends
Festive seasons (Diwali, Holi, Christmas, New Year)
School/college vacation period
Cancellation charges may be higher because:
Vehicles are in extreme demand
Booking slots are blocked weeks in advance
Other customers are turned away due to full occupancy
In such cases, advance payments may be non-refundable, but rescheduling support is always provided.
8. Policy for No-Show / Delay by Customer
A. No Show by Customer
If the customer is not present at the pickup location for more than 45 minutes, it is treated as a No-Show, and:
No refund is applicable
Driver waiting charges may apply
B. Customer Delay
If the group is late beyond 30 minutes:
Waiting charges apply as per company rate
Trip duration may get adjusted
9. Cancellation or Delay by Mr. Bus On Rent (Rare Cases)
We are committed to fulfilling every booking. However, in extremely rare situations such as:
Technical breakdown
Sudden driver emergency
Unavoidable operational challenges
Natural disasters
We will ensure:
Full refund of advance amount
Immediate replacement vehicle (if possible)
Priority support for customer convenience
Customer satisfaction remains our utmost priority.
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